Customer Policies, Terms & Conditions

Precision Rifle Group LLC and Precision Rifle USA LLC are committed to providing professional instruction, quality products, dependable service, and a positive customer experience.

As small businesses operating in an increasingly unpredictable economic and geopolitical environment, we recognize that circumstances beyond our reasonable control can affect product availability, pricing, transportation, shipping, and scheduled training activities.

Global political instability, international conflicts, trade restrictions, tariffs, inflation, supply chain disruptions, labor shortages, government regulations, severe weather, and other unforeseen events may affect our ability to deliver products and services within originally anticipated timeframes.

We make every reasonable effort to minimize these disruptions while maintaining the quality and professionalism our customers expect.

By purchasing products or registering for training, customers acknowledge and agree to the following policies, subject to applicable laws and consumer protections.

The global marketplace continues to experience significant uncertainty arising from geopolitical tensions, regional conflicts, economic fluctuations, changes in international trade policy, and disruptions to transportation and manufacturing.

These circumstances can affect the availability and delivery of products, particularly those involving specialized components, electronics, precision optics, and internationally sourced materials.

Customers should be aware of the following:

• Supply Chain Disruptions: Manufacturing interruptions, material shortages, shipping congestion, and supplier delays may extend delivery timelines.
• Geopolitical Instability: International conflicts, sanctions, trade restrictions, and government actions may affect product availability and transportation.
• Economic Fluctuations: Inflation, currency fluctuations, tariffs, and rising manufacturing or transportation costs may result in price adjustments.
• Government Regulations: Changes in import/export restrictions, customs procedures, and other regulations may affect certain products or shipments.
• Transportation Interruptions: Carrier disruptions, severe weather, infrastructure failures, and labor disputes may cause unexpected delays.
• Product Availability: Manufacturers may discontinue, modify, or temporarily suspend production without advance notice.

All estimated delivery dates are provided in good faith and are not guaranteed unless expressly confirmed in writing.

We will make reasonable efforts to communicate material changes affecting customer orders.

Pricing and Availability: Published prices and product availability are subject to change before an order is accepted. Once an order is accepted, any additional charges or material changes will be communicated to the customer and handled in accordance with applicable law.

We work with reputable manufacturers and distributors to provide quality products. However, inventory availability and manufacturing lead times may change without notice.

Precision Rifle Optics

• Standard Inventory: In-stock optics generally ship within 1–5 business days after payment verification and order processing.
• Drop-Shipped Products: Products shipped directly from manufacturers or distributors generally ship within 1–3 business days when available.
• US Optics: Custom-built optics may require approximately 4–6 months or longer, depending on manufacturer production schedules.
• Leupold Mark 5 Series: These optics are generally available through established distribution channels, although specific configurations may be backordered.
• Specialty Optics: Limited-production models and specialty configurations may require additional fulfillment time.

Electronics & Microchip-Dependent Products

Products containing semiconductors, electronic sensors, microprocessors, or other specialized components may experience extended manufacturing or fulfillment delays.

Customers may place orders for these products with the understanding that delivery timelines are estimates and subject to change.

Backorders & Special Orders

Customers will be advised when reasonably possible if a product is unavailable or requires an extended lead time.

Special orders, custom orders, and pre-orders may be subject to additional manufacturer requirements and cancellation restrictions disclosed at the time of purchase.

Because we operate as a specialized small business, many products are ordered specifically for individual customers.

Our return and cancellation policies reflect the financial commitments associated with manufacturer orders, processing fees, inventory management, and administrative expenses.

Standard Product Returns

Return requests must be approved before merchandise is returned. Products must generally be unused, in original condition, and accompanied by all original packaging, accessories, and documentation.

Return eligibility may vary depending on the manufacturer, product category, and applicable law.

Special Orders, Custom Orders & Pre-Orders

Special orders, custom-manufactured products, and pre-orders are generally noncancelable and nonrefundable once the order has been accepted and the customer has been informed of the applicable restrictions.

Exceptions may be considered individually, subject to manufacturer requirements and applicable consumer protection laws.

Shipping & Stocking Delays

Shipping delays, backorders, and manufacturer production interruptions do not automatically qualify an order for cancellation or a refund.

However, customers retain any cancellation or refund rights provided by applicable law, including rights arising from extended or unfulfilled shipping commitments.

Restocking & Administrative Fees

Where permitted by law and disclosed before purchase, the following fees may apply to approved discretionary returns or cancellations:

• Special Orders & Pre-Orders: Up to 35% restocking and administrative fee.
• Credit Card & PayPal Transactions: Up to 35% combined restocking, handling, and administrative fee where applicable and legally permitted.
• Electronic Bank Transfers (E-Transfers): Up to 5% administrative and handling fee where applicable.

Fees will not exceed amounts permitted by applicable law and will not be imposed where a full refund is legally required.

Refund Processing

Approved refunds will generally be issued through the original payment method when practical. Processing times may vary depending on the payment provider and financial institution.

Products sold by Precision Rifle Group LLC or Precision Rifle USA LLC may be covered by manufacturer warranties.

Warranty claims are generally processed through the original manufacturer in accordance with its published warranty terms.

We prioritize relationships with manufacturers known for dependable products and responsive customer support.

We will make reasonable efforts to assist customers with identifying the appropriate manufacturer warranty process.

Manufacturer warranty coverage does not eliminate any rights or remedies customers may have against the seller under applicable law.

Order Processing

In-stock products generally ship within 1–5 business days following order confirmation and payment verification.

Orders requiring manufacturer fulfillment, special handling, regulatory verification, or additional inventory may require longer processing times.

Shipping Methods

We generally utilize USPS and other established carriers.

• Domestic orders may ship using USPS Priority Mail or another appropriate service.
• International orders may ship using available international postal or commercial carrier services.
• Shipping methods may be adjusted based on destination, product classification, carrier availability, and regulatory requirements.

Carrier delivery estimates are not guaranteed by Precision Rifle Group LLC or Precision Rifle USA LLC.

Shipping Disruptions

We are not responsible for carrier delays caused by circumstances outside our reasonable control, including:

• Severe weather or natural disasters
• International conflicts or political instability
• Customs inspections and border restrictions
• Transportation infrastructure interruptions
• Government actions or emergency restrictions
• Labor disruptions and carrier service interruptions

We will assist customers with shipment tracking and reasonable carrier inquiries.

Lost, Stolen & Damaged Shipments

Customers are encouraged to request additional insurance or signature confirmation for high-value shipments.

If a shipment is missing, damaged, or appears to have been stolen, customers should notify us promptly so that appropriate carrier claims or investigations can be initiated.

Responsibility for lost or damaged shipments will be determined according to applicable law, shipping terms, and carrier requirements. Optional insurance or signature services do not eliminate statutory consumer protections.

International Orders

International customers are responsible for complying with applicable import regulations and paying any customs duties, taxes, brokerage charges, or other legally required fees unless otherwise agreed in writing.

Certain products may be restricted from international shipment.

Precision Rifle Group LLC provides specialized firearms and precision rifle instruction in outdoor environments where safety, environmental conditions, operational requirements, and logistical considerations can influence training schedules.

Our courses require advance planning, instructor commitments, range reservations, equipment preparation, and limited student enrollment.

For these reasons, the following policies apply.

Course Registration & Payment

Full payment (100% of the advertised course fee) is required to confirm enrollment unless alternative payment arrangements have been expressly approved in writing.

Course enrollment is not guaranteed until payment has been received and registration confirmed.

Student-Initiated Cancellations

Students unable to attend a scheduled course must notify Precision Rifle Group LLC as soon as possible.

• A minimum of 14 calendar days' notice is required for a request to transfer registration to another scheduled course.
• Transfers are subject to availability and written approval.
• Requests made less than 14 days before the scheduled course may result in forfeiture of course fees.
• Students may request approval to substitute another qualified participant, provided the replacement meets all course prerequisites and registration requirements.
• Failure to attend a scheduled course without prior authorization generally results in forfeiture of course fees, except where otherwise required by law.

Course fees are generally nonrefundable once registration is confirmed, except as expressly provided in these terms or required by applicable law.

Course Transfers & Calendar-Year Restrictions

Approved transfers must generally be completed within the same calendar year as the original booking.

Unused course fees do not automatically carry forward into the following calendar year.

Exceptions may be granted at our discretion, particularly when a course is postponed or rescheduled by Precision Rifle Group LLC.

Weather & Environmental Conditions

Our courses are conducted in realistic outdoor environments. Students should expect variable weather and terrain conditions, including wind, rain, snow, cold temperatures, heat, and changing visibility.

Ordinary adverse weather does not automatically justify student cancellation or refund.

Course instructors retain authority to modify, postpone, suspend, or cancel training when environmental conditions create unacceptable safety risks.

Weather-related decisions may be made on the morning of training or at any point during the course.

If Precision Rifle Group LLC cancels or postpones a course because of unsafe conditions, reasonable rescheduling arrangements will be offered. Any legally required refunds or other remedies will be honored.

The current domestic and international operating environment presents challenges that can affect travel, facility access, training operations, and scheduled events.

Potential disruptions include:

• Government emergency declarations or restrictions
• Civil unrest, security threats, or public safety incidents
• Military activities or restrictions affecting training areas
• Wildfires, flooding, severe storms, or natural disasters
• Range closures or loss of authorized facility access
• Transportation disruptions, fuel shortages, or infrastructure failures
• Public health emergencies
• Instructor illness, injury, or unavoidable operational emergencies
• Other events beyond the reasonable control of the company

When circumstances prevent a course from proceeding safely or as scheduled, Precision Rifle Group LLC reserves the right to adjust course dates, locations, schedules, or instructional activities when reasonably necessary.

We will make reasonable efforts to provide timely notice and suitable alternative arrangements.

Where a course cannot be delivered as agreed, customer remedies will be determined under applicable law and the specific circumstances.

Students traveling to training locations are responsible for arranging and paying for their own transportation, lodging, meals, rental vehicles, and other personal expenses unless expressly included in the advertised course.

Precision Rifle Group LLC and Precision Rifle USA LLC are not responsible for independent travel expenses arising from flight cancellations, airline disruptions, weather, road closures, or other unforeseen circumstances, except where liability cannot lawfully be excluded.

Travel Insurance Is Strongly Recommended.

Students traveling significant distances should consider purchasing travel insurance that provides appropriate coverage for trip interruption, cancellation, medical emergencies, and unexpected transportation disruptions.

Students should review their insurance policies carefully because not all causes of cancellation are covered.

Precision rifle instruction involves inherently hazardous activities requiring strict adherence to safety procedures, instructor directions, and established range regulations.

Alcohol, Drugs & Impairment

The possession, consumption, or use of alcohol, marijuana, illegal drugs, or any substance that impairs judgment or performance is prohibited during training and during the period between instructional days of a multi-day course.

This prohibition applies regardless of whether a substance is otherwise legal under state law.

Students taking prescription or over-the-counter medications must ensure they are capable of safely participating in firearms training.

Instructors reserve the right to deny participation to any individual who appears impaired or presents a safety concern.

Safety Violations & Removal

Students must comply with all instructor directions, range rules, firearms safety requirements, and applicable laws.

Precision Rifle Group LLC reserves the right to immediately remove any participant whose behavior endangers others, violates safety procedures, or disrupts training.

Removal for serious safety or conduct violations may result in forfeiture of course fees, subject to applicable law.

Participation in firearms training and outdoor precision rifle activities involves inherent risks, including the possibility of serious injury, death, property damage, and exposure to hazardous environmental conditions.

By registering for and participating in a course, students acknowledge these inherent risks and agree to follow all applicable safety requirements.

Students are responsible for ensuring that their equipment is suitable, properly maintained, and safe for use.

Students are also responsible for assessing their physical ability to participate in training activities and for communicating relevant safety concerns to instructors.

Limitation of Liability

To the maximum extent permitted by applicable law, Precision Rifle Group LLC and Precision Rifle USA LLC disclaim liability for indirect, incidental, or consequential losses arising from circumstances beyond their reasonable control, including independent travel expenses and certain third-party disruptions.

Nothing in this policy excludes liability that cannot legally be excluded, including liability for gross negligence, reckless conduct, willful misconduct, or other nonwaivable legal obligations.

Participation may require completion of a separate, legally appropriate assumption-of-risk agreement and liability waiver before training begins.

Precision Rifle Group LLC and Precision Rifle USA LLC shall not be considered in breach of their obligations solely because performance is delayed or prevented by extraordinary circumstances beyond their reasonable control, to the extent permitted by applicable law.

Such circumstances may include war, terrorism, civil unrest, government restrictions, natural disasters, major infrastructure failures, significant supply chain disruptions, public health emergencies, and other comparable events.

When such circumstances occur, we reserve the right to make reasonable adjustments to affected schedules and fulfillment arrangements.

We will communicate material disruptions when practical and make reasonable efforts to resume normal operations.

This provision does not override mandatory refund rights, consumer protections, or other legal obligations.

Because economic conditions, regulations, and operating environments can change rapidly, Precision Rifle Group LLC and Precision Rifle USA LLC reserve the right to update these policies periodically.

Updated policies will be published through our official business channels.

Changes generally apply prospectively and will not retroactively eliminate rights associated with previously accepted transactions.

Customers are encouraged to review the current policies before making purchases or registering for courses.

We recognize that unexpected delays, cancellations, and logistical challenges can be frustrating.

Our goal is to address customer concerns professionally, fairly, and efficiently while maintaining the financial and operational sustainability of our small business.

We encourage customers to contact us promptly regarding order concerns, training conflicts, or other issues requiring assistance.

We will make reasonable efforts to identify practical solutions while adhering to our policies and applicable laws.

By placing an order, purchasing a product, or registering for a Precision Rifle Group LLC training course, customers acknowledge that they have had an opportunity to review these terms and agree to the applicable policies, subject to mandatory legal protections.

We sincerely appreciate your business, patience, and understanding.

As a specialized small business, our continued success depends on the trust of our customers, the quality of our instruction, and our commitment to professional service.

Precision Rifle Group LLC / Precision Rifle USA LLC

Professional Instruction. Precision. Integrity.

Website: www.precisionriflegroup.com

These terms should be reviewed by qualified legal counsel before publication, particularly regarding cancellation rights, payment processing fees, liability waivers, and state-specific consumer protection requirements.